PRIVACY POLICY

Dark Horse Payments (“Dark Horse,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit our website (the “Site”), submit information through the Site, or use our services.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including your name, email address, mailing address, phone number, business information, and other information you provide when contacting us, requesting information, submitting a form, or using our services.

Log and Usage Data

When you access the Site, our servers or service providers may automatically collect certain information, including your IP address, browser type, operating system, access times, referring pages, and pages viewed on our Site.

Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to understand how visitors interact with our Site, improve our services, measure website performance, and provide a more relevant user experience.

You may be able to control certain cookies through your browser settings.

Mobile Device Information

If you access our Site using a mobile device, we may collect certain information about that device, such as device type, operating system, browser information, and other technical identifiers.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our Site and services.
• Respond to inquiries and requests for information.
• Provide customer service and support.
• Process transactions and provide transaction-related communications, where applicable.
• Improve, personalize, and develop our Site, products, and services.
• Communicate with prospective and existing customers.
• Send administrative information, technical notices, updates, security alerts, and support messages.
• Monitor and analyze website usage, performance, and trends.
• Protect against, identify, and help prevent fraudulent, unauthorized, or illegal activity.
• Comply with applicable legal, regulatory, and contractual requirements.

3. SMS/Text Messaging Consent and Opt-Out Information

If you provide your mobile phone number and consent to receive SMS/text communications from Dark Horse Payments, we may send messages relating to your inquiry, account, services, notifications, support requests, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS/text messages at any time by replying STOP to a message you receive from us. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.

For assistance, you may reply HELP to a message or contact our customer service team.

Consent to receive SMS/text messages is not a condition of purchasing goods or services.

We do not sell or share your mobile phone number or SMS consent information with third parties for their own marketing purposes.

For additional information regarding SMS/text communications or your privacy rights, please contact us using the information provided below.

4. Security of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also have the right to request additional information regarding how your personal information is collected, used, or disclosed.

To submit a privacy-related request, please contact us using the information listed in the Contact Us section below.

We may need to verify your identity before processing certain requests.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Dark Horse Payments